Being accurate and honest but not yet precise will help direct Mrs. Howell from using mentalistic terminology to identifying behavior patterns while avoiding problems of being technical until she is receptive. As she becomes more versed in identifying variables that influence behavior, the stage is set to move her to precision.
When your discussion moves to accuracy and precision, you can collaborate with her in creating a robust account of why behavior is occurring, which then frees you to utilize a range of behavior-analytic treatment options.