Frequently Asked Questions - Troubleshooting Questions

Due to the strange and magical forces of the interwebs and the way web browsers work, on rare occasions a tutorial may not be able to load a lesson you’ve already completed (we think it has to do with some weird caching issues…or inadequate virginal sacrifices to the IT gods, but we’re not sure). At any rate, the problem can usually be resolved by logging out of the website (save your work on the tutorial first, if necessary), and then logging back in and starting the tutorial again. If that doesn’t work, let us know and we’ll help resolve the problem.

To change your password, visit the myAccount page and click on the “Edit” tab. On the edit screen that comes up, click on the “Change password” link near the top of the screen and then enter your new password. That’s it! If you have forgotten your password and need to have a new one sent to you, visit the request new password page to have one sent to your email address.

Sometimes email accounts automatically filter your email (to eliminate spam and whatnot), so your validation email may have been accidentally filtered out. Check your email program’s junk mail box or spam folders to see if the message is there. You should also reset your spam/junk mail filters to allow emails from FoxyLearning.com.

If you still cannot locate your validation email, attempt to log in and click on the “request new password” link or tab. Enter your email address to have another validation email sent to you. If this does not work, please send us a message so that we can validate your account manually.